Directs and oversees an association or member organization's strategic planning and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. May oversee chapter relations or coordination. Establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Uses data-driven analysis, tools, and reports to measure member satisfaction and reten more...

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Develops and directs the operational strategy, business processes, and systems for overall distribution operations, including order fulfillment, warehousing, inventory management, and transportation. Establishes measurement metrics and sets performance targets that align with company objectives and are within regulatory guidelines for all distribution-related functions. Implements data-driven analytical tools and systems to continuously monitor operations, identify inefficiencies, and develop optimization strategies. Ensures all operations adhere to industry safety protocols and comply with OS more...

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Develops strategies and tactics and leads overall customer/consumer insights projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Establishes processes using data science tools and methodologies to synthesize information from different quantitative and qualitative data sources. Leads the creation and deployment of customer insights research methods, including focus groups, interviews, and surveys that yield data required for developing insights. Analyzes marketing pro more...

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Plans and directs all aspects of an organization's privacy strategy, including policies, procedures, and initiatives. Establishes business and data management processes that reflect privacy requirements and comply with laws and regulations. Develops and implements privacy training programs. Creates compliance monitoring, auditing, and remediation processes. Ensures privacy policies and guidelines are communicated to employees, customers, shareholders, and media. Requires a bachelor's degree. Typically reports to top management. Manages a departmental function within a broader corporate functio more...

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Leads operations and plans all aspects of an organization's staff and service functions. Establishes the infrastructure and capacity to provide internal services to the organization. Oversees multiple functions that typically include administrative/office, financial operations, facility maintenance/space planning, security, hospitality services, equipment and supply procurement, vendor management, and others. Develops the capital and operating budgets for each function. Designs processes and policies that support efficient service delivery and meet the organization's changing needs. Sets overa more...

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Oversees, plans, and directs all aspects of a retail organization's merchandise buying activities. Leads the development of product assortment strategies to meet customer demand and maximize sales and profits. Utilizes data analytics, forecasting, trend research, and sales performance to develop effective merchandising plans. Establishes methodologies and guidelines for merchandise pricing and markdowns. Develops new and manages the existing supply chain and vendor relationships. Requires a bachelor's degree in marketing, merchandising, business or other related field. Typically reports to top more...

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Oversees all aspects of an organization's budgeting and financial forecasting function. Directs the development and evaluation of policies and processes that will support the short and long-term financial objectives of the organization. Implements operational processes for the annual budget and capital planning. Establishes performance indicators used to evaluate and analyze actual performance against budgets. Leads the development of budget planning and forecasting tools to support management decisions. Presents budget data to senior management and/or board. Typically requires a MBA or equiva more...

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The Top Customer Success Executive develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increased revenue. Being a Top Customer Success Executive builds team capabilities and capacity. Designs data collection and feedback mechanisms to i more...

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Provides leadership and direction for studying and optimizing an organization's business processes focused on improving operational efficiencies, quality, service, and profitability. Develops research initiatives that study best practices and industry trends. Champions the in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes. Engages and organizes subject matter experts and cross-functional groups for input and suggestions. Establishes processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), an more...

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Leads an organization's compensation department. Champions timely and robust data collection and analysis processes that support research and market, pay equity, and other compensation studies. Responsible for leading the strategic planning of compensation and equity programs, ensuring those programs align with organizational goals, initiatives, and budgets. Ensures proper collection and analysis of compensation data, including surveys, market research and analysis, and pay equity. Keeps abreast of regulatory, market, and practice changes and trends. Requires a bachelor's degree. May require a more...

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